Request Data Deletion

Data Curator Co takes data deletion seriously. Whether you are a subscriber closing your account, a person whose information ended up in our system through one of our subscribers' connected platforms, or a Meta user requesting deletion of data we hold under a Meta integration, you can ask us to delete your personal information.

We respond to all valid requests within 30 days.

Who can request deletion

There are three kinds of deletion requests:

1. Data Curator subscriber (account holder)

If you have a Data Curator account and want to close it and delete the data we hold about you and your organization, follow the instructions in How to request.

Note: canceling your subscription stops new data ingestion immediately. We retain your existing data for 90 days (the "Post-Termination Period") so you can export it, reactivate your account, or request earlier deletion; after 90 days, we automatically delete your account data. To have it deleted sooner, submit a deletion request following the instructions below.

2. End user (contact, customer, or lead of a Data Curator subscriber)

If you are a person whose data ended up in Data Curator because one of our subscribers (a business that uses Data Curator) connected a platform like Stripe, HighLevel, PayPal, or Teachable to our service, you can ask us to remove your information.

Important: deleting your record from a source platform (Stripe, HighLevel, PayPal, Teachable) does NOT automatically delete it from Data Curator. We do not sync record-level deletions from source platforms. To have your record removed from Data Curator, ask the subscriber (the business that holds your data) to request deletion from Data Curator on your behalf, or follow the instructions below to email us directly. We coordinate with the subscriber to honor your request.

3. Meta user

If you connected a Meta account (Facebook, Instagram, Meta Ads) to a Data Curator subscriber and want to request deletion of Meta-sourced data we hold, you can either:

• Follow the instructions below and email us, or
• Use Meta's data deletion flow, which will notify us automatically. We respond with a confirmation code and a status page where you can check progress.

How to request

Email privacy@datacurator.co with the subject line Data Deletion Request.

In your email, please include:

1. Who you are. Your name, email address(es), and (if applicable) phone number associated with the data.
2. What you are. Are you a subscriber, an end user, or a Meta user? (See the three types above.)
3. What you want deleted.
   • For subscribers: your account and all data ingested from platforms you connected.
   • For end users: any of your personal information held by Data Curator.
   • For Meta users: data Data Curator holds that was sourced from Meta about you.
4. If you are an end user: the name of the business (Data Curator subscriber) whose connected platform was the source of your data, if you know it. This helps us locate your records.
5. Verification. We may ask for additional information to verify your identity before fulfilling the request, to protect against unauthorized deletion. We will only use this verification information for that purpose.

What happens next

1. Acknowledgment within 3 business days. We confirm we received your request and assign it a tracking reference.
2. Verification, if needed. We may follow up to verify your identity or clarify the scope.
3. Deletion within 30 days. Once verified, we delete or anonymize the records as described below. If we cannot complete deletion within 30 days (for example, because the request is unusually complex), we will notify you and explain why.
4. Confirmation. We email you confirming deletion is complete.

What we delete

For a complete deletion request, we remove:

• Account and authentication records.
• Profile, organization, and team data.
• Data ingested from your connected platforms (transactions, contacts, products, dashboards, exports).
• Communications you sent us, except where retention is required by law or to defend legal claims.
• Audit and access logs containing personal identifiers, after the retention period required for security and fraud prevention has elapsed.

After deletion completes, we cannot recover the deleted data.

What we may retain

We may retain limited information after a deletion request when required by law or for a legitimate business reason. This includes:

• Billing records for up to seven (7) years to comply with US tax and financial recordkeeping requirements.
• Backup copies until they are overwritten on our normal backup rotation (within 90 days).
• Anonymized or aggregated records that no longer identify you.
• Records needed to enforce our Terms of Service or defend legal claims, retained only as long as necessary.
• Records subject to a legal hold (litigation, regulatory investigation, subpoena).

We will tell you what we retained and why in our deletion confirmation email.

If you are deleted from a connected platform

Important: deletion at the source platform does not propagate to Data Curator. We do not sync record-level deletions from Stripe, HighLevel, PayPal, Teachable, or any other connected platform. If your record is removed from a source platform, your copy in Data Curator remains until one of the following happens:

• The source platform sends us a deletion request through their official deletion channel (for example, Meta's signed_request flow described below).
• The subscriber (the business that uses Data Curator) explicitly requests deletion of your record from Data Curator.
• You email us directly using the instructions above. We coordinate with the subscriber to honor your request.

Meta-initiated deletion (technical detail)

For Meta users, Meta's platform offers a built-in deletion flow that calls our system directly. When you trigger it, Meta sends us a signed deletion request, we begin deletion immediately, and we return a confirmation code and a status page URL. The status page is publicly accessible using your confirmation code.

If you used Meta's flow and need to check the status of your request, use the confirmation code Meta provided you. The status page is at https://app.datacurator.co/data-deletion/status/[confirmation-code].

Your rights under privacy law

This deletion page is one way to exercise your rights under applicable privacy laws including:

• GDPR (EU / UK) Article 17 (Right to Erasure)
• CCPA / CPRA (California) Right to Delete
• State privacy laws (Virginia, Colorado, Connecticut, Utah, and others)

For the full list of your rights and how to exercise them, see our Privacy Policy.

If we deny a deletion request, we will tell you why (for example, a legal retention obligation) and explain how to appeal.

Contact

Email: privacy@datacurator.co

Mail: Data Curator Co Attn: Privacy 132 Veterans Ln Unit A #320 Doylestown, PA 18901 United States